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 Código Ético dos Profissionais do Coaching
Integridade – A parceria entre o Coach e Coachee será baseada na integridade e no cumprimento dos acordos estabelecidos em conjunto no início do processo.
Confiança – é a base de qualquer relação profissional de coaching, pelo que o Coach se esforçará por construir com o seu cliente uma relação de segurança e conforto pessoal, ao longo de todo o processo.
Respeito pelo cliente – o Coach tratará o seu cliente com dignidade e integridade, respeitará as suas diferenças individuais, os seus limites e os seus constrangimentos. Terá respeito pelo contexto pessoal e ecologia do seu Coachee.
Rigor - O Coach esforçar-se-á por tornar claros os objectivos do seu cliente e os caminhos mais eficazes para o atingimento das metas desejadas.
Honestidade – o Coach só aceitará um cliente quando sentir que reúne as condições mínimas necessárias para conduzir com ele um trabalho eficaz. Quando isso se não verificar, o Coach encaminhará o seu cliente para outro profissional que julgue ser mais qualificado ou indicado para o ajudar na situação que este lhe colocou. Por outro profissional entende-se outro coach, um psiquiatra, terapeuta, psicólogo ou até mesmo médico.
Competência – o Coach utilizará ao máximo as suas competências e mobilizará ao máximo as suas capacidades técnicas e relacionais com todos os seus clientes. Reconhecerá com frontalidade os limites do seu nível de conhecimentos e trabalhará consistente e constantemente no sentido da melhoria das suas capacidades e conhecimentos técnicos.
Transparência - O coach informará o seu cliente, de forma clara e inequívoca, acerca das suas qualificações e competências, forma de actuar e sistema de remuneração.
Compromisso e empenhamento - o Coach compromete-se a dar o seu melhor, sempre, e com todos os seus clientes.
Autonomia - O Coach estimulará gradualmente a autonomia do seu cliente, não lhe causando qualquer sentimento ou necessidade de dependência.
Confidencialidade e Sigilo absolutos – todo o material e informações fornecidas pelo cliente são estritamente confidenciais, salvo quando o cliente autorizar, por expresso, a partilha desses dados com o exterior. Por material entende-se todo o conteúdo abordado nas sessões presenciais, telefónicas ou até mesmo produzido informaticamente (via e-mails).
Consentimento informado – o Coach pedirá sempre a autorização expressa do seu cliente antes de usar o seu nome, a sua opinião e o seu caso, como referência, exemplo, ou em qualquer outra situação em que o seu cliente possa ser identificado por terceiros.
Feedback, avaliação e progresso – o Coach avaliará regularmente, e nos prazos previamente acordados, os progressos do seu cliente. Se o cliente não progredir, o Coach discutirá a situação com o seu cliente, de forma aberta e frontal. Se o cliente não realizar as tarefas acordadas, o Coach discutirá também as razões da quebra desse compromisso.
Liberdade de escolha - O Coachee será informado logo no início do processo de que pode terminar a parceria com o seu Coach sempre que assim o desejar.
Limites físicos e emocionais –O Coach não iniciará, com nenhum dos seus clientes, qualquer relação afectiva, sentimental ou sexual. |
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 Part One: The ICF Philosophy of Coaching
The International Coach Federation (ICF) adheres to
a form of coaching that honors the client as the
expert in his/her life and work and believes that
every client is creative, resourceful, and whole.
Standing on this foundation, the coach's responsibility
is to:
• Discover, clarify, and align with what the client
wants to achieve;
• Encourage client self-discovery;
• Elicit client-generated solutions and strategies;
• Hold the client responsible and accountable.
Part Two: The ICF Definition of Coaching
Professional coaching is an ongoing professional relationship
that helps people produce extraordinary
results in their lives, careers, businesses or organizations.
Through the process of coaching, clients
deepen their learning, improve their performance,
and enhance their quality of life.
In each meeting, the client chooses the focus of conversation
while the coach listens and contributes
observations and questions. This interaction creates
clarity and moves the client into action. Coaching accelerates
the client's progress by providing greater
focus and awareness of choice. Coaching concentrates
on where clients are now and what they are
willing to do to get where they want to be in the future.
ICF member coaches and ICF credentialed
coaches recognize that results are a matter of the
client's intentions, choices and actions, supported by
the coach's efforts and application of the coaching
process.
Part Three: The ICF Standards of
Ethical Conduct
Professional Conduct At Large
As a coach:
1) I will conduct myself in a manner that reflects positively
upon the coaching profession, and I will refrain from engaging in conduct or making statements
that may negatively impact the public's understanding
or acceptance of coaching as a profession.
2) I will not knowingly make any public statements
that are untrue or misleading, or make false claims
in any written documents relating to the coaching
profession.
3) I will respect different approaches to coaching. I
will honor the efforts and contributions of others and
not misrepresent them as my own.
4) I will be aware of any issues that may potentially
lead to the misuse of my influence by recognizing
the nature of coaching and the way in which it may
affect the lives of others.
5) I will at all times strive to recognize personal issues
that may impair, conflict or interfere with my
coaching performance or my professional relationships.
Whenever the facts and circumstances necessitate,
I will promptly seek professional
assistance and determine the action to be taken, including
whether it is appropriate to suspend or
terminate my coaching relationship(s). 6) As a trainer or supervisor of current and potential
coaches, I will conduct myself in accordance with
the ICF Code of Ethics in all training and supervisory
situations.
7) I will conduct and report research with competence,
honesty and within recognized scientific standards.
My research will be carried out with the
necessary approval or consent from those involved,
and with an approach that will reasonably protect
participants from any potential harm. All research efforts
will be performed in a manner that complies
with the laws of the country in which the research is
conducted.
8) I will accurately create, maintain, store and dispose
of any records of work done in relation to the
practice of coaching in a way that promotes confidentiality
and complies with any applicable laws.
9) I will use ICF member contact information (e-mail
addresses, telephone numbers, etc.) only in the
manner and to the extent authorized by the ICF.
Professional Conduct With Clients
10) I will be responsible for setting clear, appropriate,
and culturally sensitive boundaries that govern
any physical contact that I may have with my clients.
11) I will not become sexually involved with any of
my clients.
12) I will construct clear agreements with my clients,
and will honor all agreements made in the context of
professional coaching relationships.
13) I will ensure that, prior to or at the initial session,
my coaching client understands the nature of coaching,
the bounds of confidentiality, financial arrangements
and other terms of the coaching agreement.
14) I will accurately identify my qualifications, expertise
and experience as a coach.
15) I will not intentionally mislead or make false
claims about what my client will receive from the coaching process or from me as their coach.
16) I will not give my clients or prospective clients information
or advice I know or believe to be misleading.
17) I will not knowingly exploit any aspect of the
coach-client relationship for my personal, professional
or monetary advantage or benefit.
18) I will respect the client’s right to terminate coaching
at any point during the process. I will be alert to
indications that the client is no longer benefiting from
our coaching relationship.
19) If I believe the client would be better served by
another coach, or by another resource, I will encourage
the client to make a change.
20) I will suggest that my clients seek the services of
other professionals when deemed appropriate or
necessary.
21) I will take all reasonable steps to notify the appropriate
authorities in the event a client discloses an intention to endanger self or others.
Confidentiality/Privacy
22) I will respect the confidentiality of my client's information,
except as otherwise authorized by my
client, or as required by law.
23) I will obtain agreement from my clients before releasing
their names as clients or references, or any
other client identifying information.
24) I will obtain agreement from the person being
coached before releasing information to another person
compensating me.
Conflicts of Interest
25) I will seek to avoid conflicts between my interests
and the interests of my clients.
26) Whenever any actual conflict of interest or the
potential for a conflict of interest arises, I will openly
disclose it and fully discuss with my client how to
deal with it in whatever way best serves my client.
27) I will disclose to my client all anticipated compensation from third parties that I may receive for referrals
of that client.
28) I will only barter for services, goods or other nonmonetary
remuneration when it will not impair the
coaching relationship.
Part Four: The ICF Pledge of Ethics
As a professional coach, I acknowledge and agree
to honor my ethical obligations to my coaching
clients and colleagues and to the public at large. I
pledge to comply with the ICF Code of Ethics, to
treat people with dignity as independent and equal
human beings, and to model these standards with
those whom I coach. If I breach this Pledge of Ethics
or any part of the ICF Code of Ethics, I agree that
the ICF in its sole discretion may hold me accountable
for so doing. I further agree that my accountability
to the ICF for any breach may include loss of
my ICF membership and/or my ICF credentials. |
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